Yes. And Google is engaging in monopolistic behavior by getting rid of any semblance of customer service. This is a direct result of their monopoly because businesses and customers have no viable alternative. So they can save billions by cutting customer support to near zero. That's the same as raising prices with impunity.
Poor customer service is not monopolistic behavior.
If consumers preferred a search engine with good customer service, they would use the search engine with better customer service instead.