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Comment by MichaelApproved | Hacker News Reader

Like, every single time. Their execution is amazing.

Serious question, have any of their products had a poor rollout?

I’m not asking about a feature you’d prefer that’s missing. I’m asking about something being buggy, poorly documented, or having a confusing marketing page.

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> Serious question, have any of their products had a poor rollout?

Yes. Payments with SCA2. Very poorly documented when rolled out, and TBH the docs aren't much easier to navigate now once you get off their "do everything immediately client-side" happy path.

I've never known them to be buggy, but in this space there isn't room for bugs.

Yes, their PSD2/SCA roll out was disastrous. The documentation is marginally better now, and to their credit they've also produced a lot of example code repositories showing end-to-end implementations of various scenarios in various programming languages. But then, the epic scale of a full API integration and the moderate scale of even a Checkout integration today, as shown in those docs and sample repos, only highlight how painful the whole process has become. Then you look at the modern services that are going back to what early Stripe did so well, handling most of the pain of charging customers for you with very straightforward integration requirements, and the differences are stark.

The new additional transaction fee for Stripe Billing is awkward. They charge an extra 0.5%, which is fine, but it always comes out as a separate transaction instead of being added on top of their regular transaction fee. Sometimes it gets withdrawn from your balance after they've already deposited your earnings, leading them to make a withdrawal from the bank.

Not a huge deal, and I still love Stripe!

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