I have a similar problem with my 2017 Pacifica that replaced my 2005 Voyager. Using the touch screen to control the heat and air-conditioning is extremely slow in the Pacifica, and you can't do it without looking at the screen which can't be used with gloves.

There are physical buttons and knobs for a few of the controls, but it seems that they're just talking to the same software as the touch-screen, so they're just as slow to respond. Adjusting the heat without looking at the touch-screen is pretty much impossible.

IMO the touch screen should not be used to control any aspect of the car's operation. It should only be for phone, navigation, backup camera, and entertainment.