2. Be forgiving of people who do not mean offense, but are simply inept at the social graces. It's not that hard. You get to choose whether to be offended or not. Choose the not.
BTW, sometimes I listen to celebrities when they deal with hecklers trying to get under their skin. It's fun to watch how they parry the verbal knives. I recall Prince Phillip once being interviewed by "60 Minutes". The reporter really tried to get under his skin. Prince Phillip effortlessly and deftly turned the dagger away each time. He's evidently had a lot of practice :-)
Howard Stern was fun to watch, too. He knew how to get the goat from his interviewees. Except Paul McCartney. McCartney was a master at this game. Watching those two verbally duel was great sport. McCartney got the better of it!
> making excuses for bad behavior
Not at all. I've had to ban people a couple times from the D forums for unprofessional behavior. Not because they made me feel bad, but because I have no interest in running a sewer. We've been fortunate that it's only been a couple, and usually a private word can set things straight.