It is very difficult to explain to people that are not curious about the technology and all they hear is 'tracing = tracking = no privacy'.
I imagine this is why this app has been silently pushed, but in my mind just having it available and active on phones does not help you that much if the same users are also not aware and actively reporting their infections. So you will have a very small group that consciously install it and when they get infected they report; a lot larger group will get a notification that they have been close to an infected individual. I suppose they hope that by showing those notifications then people that subsequently get tested positive will be curious enough to find out how they should report in, etc. It's risky especially seeing this backlash about silent installations...
[1] https://covid19-static.cdn-apple.com/applications/covid19/cu...
But this is literally true. This is an app pushed to people remotely without their consent or even knowledge. People cannot trust the claim that there is no privacy gotcha involved in this, especially when previous attempts seem to have opened the log of this information to all installed apps:
https://themarkup.org/privacy/2021/04/27/google-promised-its...
You cannot trust them when they say that the app respects your privacy.
That's going to be hell to explain though, as you've already mentioned.
Having someone's phone number allows you (via the phone company) to trace their location at any time, forever. That is much worse.
No wonder it's not being adopted by those who should be adopting it, but just being used by vigilant young tech savvy and already covid safe people.
So not only are only a small number of people using it, these people are least likely to make a difference using it.
"Contact tracing respects your privacy and does not send your location to the cloud.
Instead, your phone makes up a new random name every 15 minutes and broadcasts it to nearby phones. It remembers the last two weeks of names it used, as well as the last two weeks of names it heard from other phones.
When someone catches COVID-19, they register it in the app. Their phone then uploads the last two weeks' worth of names it used to the cloud, where other phones can download the data. The names aren't connected to their identity, all they represent is someone who caught COVID-19.
If your phone finds a match between a name it has recently heard and the online database, it sends you a notification. After 2 weeks the data is erased, so you are only notified if you were near an infected person in the past 2 weeks.
Since the random names change every 15 minutes, nobody can track you or know that you are the same person as last time they saw your phone. The data is only stored locally, so after it is deleted two weeks later, there is no way to go back and recover it."
How's that?
(Edited because without the intro sentence it sounded like I was trying to imply the parent didn't get it; that wasn't my intent.
It's a more fundamental understanding of stuff that's hard by those who are most at risk. The old, the vulnerable etc.
It's the old digital divide idea. My neighbor doesn't have any internet connected devices, for example. But she would benefit much more from the app than 40 of her mask wearing, young, self isolating, working from home fellow city inhabitants.
You're right that it's not easy to explain, but surely we can come up with something that gets the idea across? :)
Very non-technical people are not familiar with the basic concepts involved.
"Makes up a new random name and broadcasts it to nearby phones" is something they'd struggle with if they never heard or thought about random number generators, don't understand Bluetooth etc.
Also don't underestimate learned helplessness. Many will stop reading if it looks technical because they "can't understand that sort of thing. " Many such people never ever read such lengthy step by step technical documentation. It seems to them as a quantum physics experimental setup description sounds to the average programmer.
Learned helplessness is so real. My partner works at a help desk, and I constantly hear stories of older folks just mentally shutting down as soon as she has them open the start menu or a settings menu.
I even see it in myself, a super curious neophile software/hardware hacker. Sometimes I'll come across some particularly arcane API docs and it's like my brain just goes "tl;dr" to the whole thing and tries to immediately find a way to avoid interfacing with it.
That mental switch of "ah this is overwhelming, eyes glaze over" is all too easy to trip, even if you push through it and it really is not that bad after the fact.
It's easier for them to just refuse to participate and dismiss the topic as irrelevant, than to take up the game and then perhaps be seen as "dumb".
And this state of affairs is actually quite unnatural. The natural course of things over the millennia was that older people are more experienced and can give direction and advice to the young ones. Sure, this is still true in some "soft" topics, but the generational gap in understanding how the modern world works has never been so large.
This very much feels like justification for victim blaming.
Here's my crack at it for fun:
Exposure Notification apps are a privacy preserving technology to help prevent the spread of COVID-19.
They don't collect or log any location data which is what makes them private.
Instead, a phone equipped with the app will continuously log and broadcast random tokens that change every 15 minutes.
Nearby phones with the app will take note of the token and the signal strength, while broadcasting a token of their own.
Each day the app downloads a public list of tokens that have been shared by people who have tested positive for COVID-19.
If your phone has been around a number of these tokens, it will notify you to get tested and self-isolate.
If you test positive for COVID-19 yourself, your doctor will give you a key to enter into the app. Entering the key will upload your tokens to the public list.
While exposure notification apps do preserve privacy, they are limited in effectiveness without widespread adoption. Additionally they are not a suitable replacement for traditional contact tracing.
You can't now expect them to be rational and trust us with: "don't worry we know privacy is bad, but THIS privacy breach is okay. Again trust us this is because of covid, we're the good guys."
This is misleading, but it is made so because one could potentially use data harvested through those APIs to infer your location (for example, if an app has a map of wifi networks, knowing which networks are around allows it to infer your position)
Alternatively phrased: “only upon government request does the person’s phone upload…” with the implied promise that such request will only come as a result of a CV-19+ test result.