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You guys really ought to advertise those kinds of things more. The only reason you're losing business over it is that your customer's customers aren't aware.

The least you could do is post a blog post about the dark patterns you refuse to unleash on your customer's customers and why.

Seconded, I’d like to read a blog post about that.

My company recommends Olark to our customers, and I wasn’t even aware of this, but knowing it makes me more comfortable. Thank you for not implementing this creepy feature.

There's companies out there who's marketing automation platforms do this by default when you use their embedded widgets.....

This one, IMHO, isn't that creepy. Or at least there is a legitimate purpose. It gives the agent information a few seconds quicker and those few seconds add up to real money over time.