It truly is just not in our nature.
We are also always trying to navigate the world constantly, and talking is a way to test our world view against other people. This is why we talk.
So; Talking (articulating the world view) and hopefully getting a affirming response to that is less expensive to our system than throwing away that paradigm and learning a new one.
to circle back to the original topic of understanding the problem, a big part of that is being observant and attentive to the needs of users. In that context and using your framing of this in terms of cost and resistance, I agree that simply talking and stating opinions is far easier than shutting up, talking to users, and gathering real information about what they actually want