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Your point being that this is completely untrue? Normal people have absolutely not learned how to program/automate using computers. All companies I've seen from the inside either use excel for everything or have dedicated personnel for automation. Excel is a good step but it still requires a lot of manual work.

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I think it's true, just meant to be a little less literal. Things like communicating over the internet, taking notes and yes, automation are all useful. However, when they start, the UX is academic and inaccessible to a "normal person". The arg is that it takes ~10 years to construct the correct abstractions so that the normal people can do those useful things.

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