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Highly recommend Heap [1] - they have a neat approach that doesn’t require you to ‘decide’ which analytics you want to track ahead of time.

Disclaimer: I was an early engineer at Heap.

[1] https://heap.io/

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Heap might be good but they are crazy expensive. We were quoted something like a quarter million dollars. Good luck getting that signed off, plus you still need quite technical analysts to run the thing.

I've found https://contentsquare.com/ to be much better received by juniors and seniors alike, and it's a fraction of the cost of heap.

Ah, so these do do web analytics on users - ok. That makes much more sense.

I don’t know the specifics of what you were quoted, but a quarter million dollars (guessing per year?) does strike me as high.

Were you a later-stage startup by chance? The price point for pre-Series-C startups should be much, much lower.

That's odd. Why would you charge more for a post-series C startup or enterprise versus a pre-series C?

That’s generally how pricing works for SAAS products - most later stage customers have stricter or more customized needs. Think support SLAs, SSO, ACLs for their employees, etc.

Very happy heap customer here. Been using it since 2016 or so and brought it from last company to my current startup. Autocapture is magic.

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