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> Workers are voting with their feet. Turnover is high at both Teleperformance, the largest call centre employer (around 80% annually) and Amazon, 150%.

This is... a mistake. What did they mean by this?

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I take it to mean that if you employ an average of 10 workers, each year 15 instances will have happened of a worker quitting and being replaced.

Or phrased another way, employees stay for an average of 8 months at Amazon, 15 months at Teleperformance.

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