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Comment by spooneybarger | Hacker News Reader

My favorite has always been the google apps problems that tell you to contact support to get a resolution but you can only contact support if you are a paying customer.

support is not google's strong suit.

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I am a google apps paying customer and it took them 4 weeks to get my domain issue corrected ! In that time i wasnt able to get mail so i had to change my mail to use godaddy until they got back to me. When they finally did they said it was because my dns records were pointing to godaddy ! After 1 week of not getting mails i would say an alternative is required. I actually had a feeling that this would happen :)

I really love google as a company, their products, api's, their talks and all the events they hold are so great, i have learnt alot, BUT man, when i couldn't access my mail as a paying customer and got the runaround for support for 4 weeks even though they said it was high on the priority list ... GRRR thinking about it just makes me mad.

Anyway on a good note, after this issue everything is working fine and i guess aslong as you dont need support then everything is good :)

thanks, always avoided paying them because i thought the experience would be like that...

Sadly, from what I have read over the years, your experience is not a solitary one. I hope Google, at some point, will address their customer service issues.

Setting up your DNS is not really something Google should do for you. You should have had an IT pro who's done this sort of transition before, manage the move. You could have had this resolved in hours not weeks. I agree though Google support sucks, the key is to not depend on it.

I think you misread what the problem was.

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