Ineptitude might be the correct description assuming that one should have a certain level of tech savvy to participate online but should that really be the case? Apple not long ago ran a "what's a computer?" ad because participation in the use of computer powered tools no longer requires an understanding of how those tools work under the hood. While that might be disappointing to us geeks, for most people it's a good thing. I'm glad I can drive my truck to the National Forest without knowing anything about the correct ignition timing. Should an understanding of web browsers be a requirement to use the Facebook app?