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I’m not familiar with their product line but from reading just this comment I would guess that old devices that lose connectivity get a full new device and devices with WiFi losing partial connectivity get coupons and credit for their inconvenience (caused out of Amazons hands through the carriers)

That sounds like a fair deal to me. Although it’s pure speculation. I haven’t checked if that is actually the case.

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That would make sense, but it's not in fact the case, many second-gen Kindles don't have wifi.

...I'm actually quite confused as to why the people with the oldest devices—whose Kindles presumably had the longest usable life—are the only ones getting free replacements.

> I'm actually quite confused as to why the people with the oldest devices—whose Kindles presumably had the longest usable life—are the only ones getting free replacements.

Maybe there is a lifetime clause in the AGBs? If they promised 15 years of usable time (for example), this might be their way to get out.

Also, the longest customers are probably the most loyal and bought a lot of books over the years, while also being the smallest subgroup.

I have a DX, as far as I can tell it does not have any WiFi capability. It's only network connectivity is cellular.

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