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an API to change your Wifi SSID/password

This seems like a red flag. If you want to make a better router, great, but it shouldn't be part of an ISP.

Automating problem diagnosis and making that customer-visible would be interesting. I don't know if it would cause more problems than it solves.

Thank you for this. Can you explain why it’s a red flag to you? Are you distinguishing between a local API versus one accessible via the internet?

Problem diagnosis is a great point, thank you.

I want to use an unmodified off the shelf router; I don't want my ISP to provide a router.

I gotcha, thanks for clarifying. I think most people don’t want to think about it, but the ability to bring your own router is a great feature.