If he understood that, he might understand that Jeff Bezos got rich not by exploiting people but rather by improving people’s lives
More effective exploitation of labor is a competitive advantage that lowers costs and thereby increases profits and/or allows for lower prices. Exploitation of workers and value delivered to consumers are entirely compatible.
"The system" is what had workers move a dead co-worker and then "put in another co-worker to keep the line going” at a Frito-Lay plant.[0]
Yeah, I'm bellyaching.
[0] https://www.cjonline.com/story/opinion/2021/07/02/frito-lay-...
Their employees are there, I assume, because working for Amazon is better than their next best alternative.
Amazon is, without a doubt, exploitative. And it's quite annoying to have someone, whose only contact with them is as a consumer and quasi-client, to be so adamant that they aren't.
There are countless cognitive exploits such as short term thinking that people can take advantage of, in addition to outright fraud and abuse.
These are valid questions to ask, but my personal view is most of those making the claims aren't showing their work, just positing they are true.
When the claim is that a millions amazon workers and contractors plus hundreds of millions of customers are acting against their best interests, you need strong evidence.
The catch here is that it was a marginal improvement for some people, not everyone. Before e-commerce took off, there was a lovely amount of serendipity going out to pick up an album or even a new graphics card. I'd run across buskers, parades, protests, weird little shops I had no idea existed, and had great conversations with perfect strangers. Now the whole experience is so efficient that it has disappeared entirely. Something of value is being lost when tens of thousands of small business are shuttered and replaced by a single corporate entity with enormous power and leverage over their competitors.
A web page is never going to compare with the amount of information and variety I can experience in person. Their "recommendations" are simply not as good as the advice of a small business owner who used to help me pick out what I was looking for. I spend so much time researching before I buy, because I can't judge the quality of a product by looking at an image of it. Instead of the old model of trusting a local expert, I have to now become the expert for every single category of thing I buy.
(Also, Amazon's employees are definitely exploited, and that's absolutely one reason why he is wealthy. The first thing they did when they bought Whole Foods was cut pay and benefits.)
Albums were bought at Best Buy, graphics cards were bought at Fry's, books were bought at Borders, tools were bought at Home Depot, groceries were bought at Kroger... (or sometimes they were almost all bought at Walmart or Target instead of any of those!)
Bezos was rich before the next-day-everything-fulfill-as-fast-as-possible push of the last decade. What did the warehouse environment look like back then? It won by doing better, but unforunately that alone isn't good enough, you have to FOREVER get more and more efficient, so the market demands exploitation at some point.
if you want someone to pick a reasonably good example of X for you or if you actually enjoy the experience of shopping, then yeah, amazon sucks. if you want a specific thing, amazon is pretty much the best store ever; if it's out of stock on amazon, it's probably out of stock everywhere else too.
While scientific progress may advance one funeral at a time, some "zombie" ideas are rather more tenacious.
To your point, a nod to more contemporary behavioral economic schools of thought would be useful. As would pointing out how rhetorical economics has not kept apace.