They spend some time interviewing Lars Ulrich of Metallica in the context of of the Napster lawsuit. He comes across in this interview as still upset at Napster for what they did, and he is at turns indignant and also emotionally wounded at the fact that they are perceived as the villains in the story. In particular he cannot seem to reconcile his belief that they, and I quote "are the most fan friendly band on this planet" with suing Napster for $100k per download in damages, a ludicrous and arrogant sum. I am not a Metallica fan and do not listen to their music (out of disinterest, not antifandom. Metal isn't my genre), but it is striking to me to see how 20 years on they still don't get it.