http://news.ycombinator.com/item?id=2822877
I figured PG needs to hear both sides of this story and needs to be able to ask questions to get to the bottom of this.
If he doesn't want to get involved at that level I understand, but then it probably would be better if he didn't comment on the matter at all, lest this somehow ends up reflecting bad on YC.
Oh, wow. I don't think you could be more wrong. From her point of view, PG is a going to come accross as a concerned airbnb investor. She is already upset about brian chesky complaining that this incident will affect his ability to raise money for the company which she mentioned in the blog post. A phone call from PG could be like adding petrol to fire, even if he is genuine and wants to help.
What this lady needs is to have one point of interaction with a single person at Airbnb. That person needs the ability to make decisions about financial assistance etc, so preferably one of the founders.