1 out of 2M doesn't worry me. I'm surprised by how badly they are handling this. This kind of PR snafoo happens all the time, they should have been all over it from the beginning ensuring she felt like they were helping her solve all of it. Flying out to meet her and everything. It blows my mind if it's true that they brought up that she should take down her words cause it was negatively portraying them.
Most people are reasonable and would not write off the whole platform because of 1 out 2M incident, most will just take more precautions, some will just be comfortable with the odds.