I worked for the company running the most A/B tests in the industry for most of my career.
Having a user testing session is relatively rare, saved for special one-off products/features. Actually having feedback from those sessions distilled into product feature proposals, and getting them into the product roadmap is even rarer.
In the meantime, hundreds of A/B tests based on metrics like these would have been ran and resulted in a permanent change to the product. It’s just so much easier for everyone involved to trust “the data” vs something that requires nuanced interpretation.