But even a chat message or an introduction does wonders.
My point was that, from the tale, I don't think the author did enough to actually accomplish the task and that the complaints on the internet public square is hardly justified.
Said so, I find it a well written piece that may be useful to younger engineers approaching these kinds of dynamics.
I would find extremely interesting a similar article comparing when stuff goes well and when they move at high speed highlighting the differences of approaches and results.