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Ah, it seems we are back to dark magic times, where you have to find the right magic words, to actually have an effect and not default to bots. To achieve complicated things, like cancel a subscription.

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I literally cannot speak to a human at my ISP unless I tell the robocall system that I want to cancel. As in, I'll call and say I need to return some equipment, be on hold for an hour, leave a callback number, and not get called back in the same week. Versus calling and saying I need to cancel, then getting connected to a service rep in 15 seconds and asking them about returning equipment.

I recently had the same issues you did with my ISP. I started mentioning firing middle management for tolerating such poor customer service. I received a call from a person within a couple minutes.

If only there was meaningful ISP competition in my area.

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