Every tool they buy (physical or digital) is always 60% fit, but adding a few bits on top would propel it above 80% and make everybody's days a bliss.
Most applications I've seen are designed for generic tasks, except that workers have a very regular set of tasks, if software could be tailored a bit to this (prefill stuff, save clicks) you cut fatigue and errors buy a huge figure.
This can have a serious social impact, last gig there were thousands of lawsuits waiting in a hall because nobody wants to type them in since the software requires to rewrite everything from scratch even if 80% of the data is identical.