Hacker News Reader

Comment by dsign | Hacker News Reader

This is very disturbing; hundreds of thousands of individuals and companies host their important documents in Google Drive--and pay to do it. Imagine that tomorrow you are locked out of those by a faulty AI, and the company that you have spent years building goes into bankruptcy and the livelihood of your employees goes away, just like that. Google has no business snooping in their customer's data for any reason, much less with buggy software.

View on HN

Workspace customers generally have a grace period to remove content before they're suspended, like the user was in this case.

https://workspace.google.com/terms/premier_terms.html

> If Google becomes aware that Customer's or any End User's use of the Services violates the AUP, Google will notify Customer and request that Customer correct the violation. If Customer fails to correct the violation within 24 hours of Google's request, then Google may Suspend all or part of Customer's use of the Services until the violation is corrected. Suspension of the Services may include removal or unsharing of content that violates the AUP.

Google Drive is free. The individual in-question was not paying for the service.

If you do pay for Google’s services via G Suite then you do get instant human support.

Being free is not an excuse. If Google can't give a reliable free service, then they should stop offering free services. Thee way they're doing it is way unprofessional.

This is like saying the Red Cross should not be allowed to give free sandwiches to homeless people if they are made of baloney and government cheese. It's unprofessional! Either use premium meats and cheeses and artisanal bread, or don't give them any sandwiches at all.

No, its like saying they should not be allowed to serve expired food and let x% of people end up sick. They should either serve safe to eat food or no food at all.

to continue the analogy; idk if dying from starvation is worse than dying from food-poisoning (quantitative and qualitative).

moot point anyways, as google is not (yet) in the business of essential services. they can hand out literal shit and it's totally fine.

> idk if dying from starvation is worse than dying from food-poisoning

It would have to be a major emergency to warrant that, food-wise. Under normal circumstances, no danger food.

> moot point anyways, as google is not (yet) in the business of essential services. they can hand out literal shit and it's totally fine.

Google is more like the store giving out free samples. It's not essential at all but it definitely has to be safe.

Google is giving out free samples that it’s representing as full service.

The ability to fix an account lockout is not 'premium'.

Are you saying it shouldn't be... or are you saying it isn't?

Using the definition of "premium - having or reflecting superior quality or value", I'm saying that it isn't. A system without it is defective.

If the Red Cross is found to hand out poisonous sandwiches on occasion because of an error in their internal processes, you bet they will no longer be allowed to give out free sandwiches.

> Google Drive is free. The individual in-question was not paying for the service.

Huh? They paid with their data.

Reply on news.ycombinator.com