It doesn't exactly have widespread support; it's more that nobody can propose a better solution that doesn't blow the budget completely out of the water.
Here's one - how about allowing you to pay to get official support if your account has been locked. And maybe even, god forbid, refund you if your complaint had merit.
I can see the claims now - "Google is holding my account ransom for $XX/hr of customer support!"
If they offered such a service people would accuse them of locking accounts to increase revenue.