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My site (hosted on Heroku and RDS) was inaccessible, as was heroku.com ... but the AWS status website said everything was OK. Heroku status also said everything was OK.

What is the point of those status dashboards if they are not actually monitoring the health of the cloud in real time?

Google App Engine's status dashboard quickly returns to green the minute an outage goes away, hiding the overall unreliability from view.

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I've found http://search.twitter.com far more reliable than any status dashboard for finding out if there is an issue or not.

one should build a crowdsourced status checker to really know what happens.

http://downrightnow.com/ monitors twitter, their own user reports, official status RSS feeds, etc for a probability calculation of if a site is down or not.

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