Hacker News Reader

Could you post an example of the suspended account email ? - I don't think I've seen one. If they say something like "You're a fraudster..." than I agree that's inappropriate.

I had assumed it was something like the "Your account has been limited emails" which point you to their resolution centre and tell you to phone them if you have any problems.

View on HN

I'll try to dig one up. Obviously they won't use such wording. They send out a completely automated message with fairly vague instructions. If you then do what they ask and explain the situation, you get another fully automated response rejecting that attempt. This means either no human bothered to look into the situation or a human did look at my message, but did not feel the need to type an explanation or even apology for their decision. In stead, they press a big FY button and don't look back. Maybe it's because I can tell which part of an email represents human effort, that I tend to get more offended by this sort of thing. Even automated blurbs saying "we're sory if this caused any inconvienience" don't work for me.

Reply on news.ycombinator.com