It feels like an episode of Kitchen Nightmares. For those with better things to do, that's a reality TV show where failing restaurants ask the host for help. And yet in nearly every episode they're shocked to find out that their food isn't good, despite that obviously being a key part of running a restaurant. "We've never had any complaints" is a common refrain, and many are irate at the suggestion.

When I go to a restaurant and the food is bad, the last people I'd tell are the restaurant staff. I simply stop visiting that business (if I can help it) and maybe recommend other people avoid it as well. The same is probably true in most lines of business.