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Comment by mrtksn | Hacker News Reader

Every NLP AI is like that, it’s like trying to make a mentally challenged person do something for you and you have to correct them for something extremely simple and it is frustrating.

Yes, Google, I did not type North Korea DHL by accident. I really mean the odd one because I’m curious if they have DHL but I really don’t feel like explaining it to you. Could you please simply don’t assume stuff by default? I appreciate the “did you mean” suggestions but let’s not try to be too smart.

Google was great when it understood that North Korea and DPRK are the same thing but these days it’s like “North Korea DHL? You must be trying to send a package to Republic of Korea”. Maybe that’s because there’s not much ad revenue from helping out people to get information about DPRK.

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I only get relevant results such as "Does DHL deliver to North Korea?" and "DHL establishes operation in North Korea". Do you have a better example actually illustrating this?

This time it returned relevant result for me too, I recall getting annoyed by it some time ago so maybe its not relevant example anymore.

Anyway, it happens all the time. Goole assumes that I mean something and I need to quote words trying to enforce my query. Pretty much every time when the returned results don't include the words I typed is a frustration for me. It makes it very hard to fix the query because I need to study every result instead of having no results or obviously low quality results.

It's especially hard when I'm not well versed in the subject, so I need to go through the results only to realize that these results are not about the thing I'm looking for.

BTW, I do less Googling these days. I would usually search Reddit, HN and StackOverflow directly from their websites as the search results would be from the expected domain and not too smart but just enough smart to correct typos etc. Also the filters work better.

This seems somewhat natural, at least to me.

Imagine you're talking to your friend, and you say the exact same thing you tell Google: "North Korea DHL". They're not going to have any idea what you're talking about (they can guess) - do you want to ship something there? Are you making a comment/observation? A business opportunity? Your friend would probably ask clarifying questions to narrow down what you're talking about, or you would be more specific upfront.

Computers don't magically read your mind nor they know your intent. Adding quotes to search and other 'advanced' techniques are the equivalent of adding context to a conversation.

Personally I have rarely experienced what you have, and when I do it's usually for specific international queries (like searching for a Belgian slang word from Google US) which isn't an issue if you use the correct locale/language for what you're searching for. Obviously it's not perfect, I'm just surprised by your anecdote in the absence of a real example.

It's possible that my habits don't represent how the general population uses the search. I've read that many people are asking questions, not simply searching for keyword and as a result Google tries to optimize for that. But then again, when I ask questions it's also hit and miss for me.

I also no longer get good navigation suggestion from Google Maps, maybe my constant frustration with Google lately is pushing me to be too dismissive about all of their products. Surely they do great things but I'm not as happy with Google as I used to be.

I find that systems trying to predict my intent are unbearable when they fail, it just feels like trying to interact with a very stupid person.

I think you're right with both points - most technology isn't designed for tech-savvy people like you and me, AND technology that tries to predict human intent is doomed to fail.

When you want build a 'smart' system in the absence of true AI (which does not exist), the only real solution is to build a product for the majority, or support configuration for everyone. The latter seems pretty tough for a search engine. That being said, the advanced search features are just that, an attempt to give the 5% the control they need to do what they want. Whether it works or not is another story.

It doesn't really excuse that the product fails you as a user, but at least it's a reasonable explanation (IMO). As I wrote this, I started thinking about plumbers/electricians going to a hardware store or interacting with electric/plumbing products designed for the general population. I'm sure they feel similar frustrations!

Are they using AI for search? That would be a recipe for getting relevant search results only sometimes since AI is based on statistic models.

They're using AI for everything now.

So what did you find out? Does DHL deliver to DPRK?

Apparently they do deliver and they even have a branch in Pyongyang.

https://www.youtube.com/watch?v=RuMsDf-z_hs

And the AI was better this time, it returned DHL's page as the first result: https://mydhl.express.dhl/kp/en/contact-us.html

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