It feels like some kind of catastrophic data loss. I can’t imagine that app servers or network infrastructure could have been the root cause, especially because they are running on AWS and there hasn’t been any reports of outages or other customers impacted. Restoring an old backup and rebuilding data from logs seems like the only thing that could take so long. That or an entirely dysfunctional IT org that can’t get out of its own way in a crisis.

Best to them.