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Comment by eightysixfour | Hacker News Reader

I’ve been such an ATi fan after owning an FIC-branded 9700 that was flashed to a Pro and went bad in the first year or so. I was ~13 years old, called up ATi and told them the situation, I was honest that I had flashed the bios, and asked if there was anything they could do. They sent me an ATi branded 9700 Pro.

First company to do me a solid like that and I’ve stuck around since.

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I had a similar experience with AMD back in the day. I was probably a similar age and damaged the pins on my new Athlon XP 2500+. I called them up and they ended up sending me a 2800+ as a replacement.

It’s why I still like logitech today.

Had a mouse go bad 20 years back, called up support, they told me they’d send a new one. I was shocked, wondering what if I was lying and didn’t they want evidence?

They replied they took it on trust but I could cut off the usb plug and put it in the trash if it made me feel better (that is, of course, a very easy repair).

I had a similar experience with Logitech - when I first got into sim racing I got their cheapest wheel and pedal set - it started not keeping a calibration so contacted them.

They paid for me to ship it to them, and then just sent me the next model up as a replacement as mine had been discontinued.

Same. I last bought a mouse in...damn, 2008. They've replaced it 3 times since, with the new equivalent model regardless of it being in or out of warranty.

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