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I wrote this a year ago as my employer was starting up their forum[0]. While we have since added slack, the forum is the main support mechanism for our community (people who pay us money get support tickets).

I still stand by that choice for:

  * SEO
  * durability
  * question quality

I can't recall the exact numbers, but something like 5-10% of our overall traffic is to the forum.

0: https://fusionauth.io/community/forum/