Their twitter feed was hilarious - individuals were reporting outages as part of a collective 'me too' and instead of Comcast saying there's a big issue with our network, they replied (probably with a bot) to every message asking to be be DM'd with the account details so they could look into it. To get to the outage map, the default path from their site (which was also down), you had to sign in to see that your very specific region had an issue. They really didn't want to show that (likely) millions of people were affected.