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> customer success was a secret weapon that’s massively overlooked and underfunded.

You are right about its importance, of course, but why do you say it is overlooked and underfunded? Almost everyone I know acknowledges that it is critical to success, and it get serious focus.

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Because even though tons of people think customer success is important and give it focus, we talk to startups every week who are still under-resourcing it and not giving their team the right focus... even though they'd tell you they believe in the impact of customer success.

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