I'd be interested to hear the other side of this story, ie. how frustrating and slow it must be for IT/devs to implement any change within that fortress ?
Any Devops on HN to tell us about the last time they implemented a change on a Monzo API ?
Any Devops on HN to tell us about the last time they implemented a change on a Monzo API ?
These sorts of precautions are pretty common at large companies, there's some good coverage of them generally here: https://en.wikipedia.org/wiki/Offline_root_certificate_autho...
The people who implemented this process are the same type of "IT/devs" or "Devops" you mention. There isn't a whole lot of throwing things over the wall to Ops, or for that matter putting up arduous processes against "normal" engineers.