intunderflow - What process did you have to go through to get the OK to write and publish this article? I'm very impressed that you've published this.
First draft (very rough) was 22nd October
Second draft (toned around a bit) was 5th November
Security review + a proper edit happened while I was on Holiday on the week of 8th-12th November (lots of comments left for me), basically nothing got removed, I think one image and about 2-4 lines of text from memory
I came back to a bunch of comments (nearly all on the Monzo Tone of Voice https://monzo.com/tone-of-voice/), went through those, proof-read and then got a green light from:
- Engineering
- Marketing + Press
- Some other folks in Security (because of the content)
And then we moved this over from Google Docs where I was drafting it into our Blog system (Contentful), had a quick skim to make sure it read properly and then published :)
e.g.
A decision has been made to close your account …by monkeys
vs
We decided to close your account ... by monkeys