This isn't a very strong post. Customers are losing because you can't access an episode of a show you like?

Difficulty in watching some things has been present from the earliest days of streaming, and has only been less of a pain as the world has moved away from cable. (I never had DVR, so the pre-streaming world for me meant either watch it live, record it to VHS, or maybe catch it "On Demand".)

I know what it's like to be in your situation (usually when trying to stream live sports), but the remedy is almost always to do a bit of research and decide if you want to take the path they want you to take.

I'm very happy with the streaming landscape right now, and I think it's way better than it was five years ago.