We've a SaaS business that processes through Stripe around $200k per month.
Dealing with their sales team has been frustrating. We've been trying to switch to interchange fees or reduced fess for a couple of years already. At first, we've been told to reach first $80k per month, then $100k per month, then having more than 3 months above $100k per month, then having less international cards.
It feels the goalpost keeps moving. Meanwhile we've been charged with an extra 1% fee on subscriptions, something we never agreed to and we would have made different architecture decision if we knew subscription mechanisms would be extra.
All of this is fine as it's just business. However lack of transparency and misleading statements are super not okay. And it seems just the way Stripe does business across their organization.
/end of rant