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If you follow the types of anecdotes posted on reddit of the trials and tribulations of Fi users seeking customer support for device replacement, empty phone shipments, etc., this report comes as absolutely no surprise. They are contracting out all these customer-facing services to the lowest bidder, in typical Google style.

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But when you contract it out to the lowest bidder you get less careful background checking and less monitoring for abuse.

Sure, but that's not malfeasance or criminal trespass; that's just bad service.

The parent never said "criminal" charges against Google.

Thats not just bad service. If the third party is an official agent of Google, then Google can be liable (monetary penalties). Now, proving that in practice is a question for the civil courts.

Now, if I was looking for a new Android device and I saw all these reports, I would definitely think twice before purchasing a Google Pixel.

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