When there's 1,000 happy customers and 1 unhappy one, what's the incentive to fix anything?
Not being facetious, just pointing out the depressing nature of our reality. :/
Not being facetious, just pointing out the depressing nature of our reality. :/
20 years ago DHL told me the credit cards I was waiting for in Santa Cruz, California were suddenly in transit to South Korea.
As a one off it was a funny story. 10 years later they told me the computer that was sitting in a depot in London was on a ship back to the US.
I'll keep telling those stories until everyone involved had long since retired.
This is really just a question of the opportunity cost, which can vary.
To their credit, Apple seems to get this mostly right.