All of my experience with working at or with restaurants suggests they deserve to lose their license, but this issue is worse than most.
Same here, this matches my experience exactly.
Thanks for the pointer, I'll check it out!
... which you can do here:
https://www.fadedpage.com/showbook.php?pid=20180314
... and here:
https://gutenberg.net.au/ebooks01/0100171.txt
... and here:
https://web.archive.org/web/20121010092154/http://www.george...