We're talking about a website that got maybe dozens of hits per day.
He was a paying customer!!!! I've never had such a bad host, even from free ones.
Also, I absentmindedly signed myself up for their WHOIS privacy protection. Holy crap was that a mistake! I can't cancel it because it's actually offered by another company Domains By Proxy, but they won't let me log in because the account was magically setup using some bogus credentials and information which they got from the ether or something. So I can't even migrate that account away without sending them a driver's license, and THAT's assuming they have my correct name on file (which is a real possibility that they don't, since nothing else seems accurate). GoDaddy is no help, I have to call DomainsByProxy (which is GoDaddy, btw). DomainsByProxy is no help either, unless I send them a scan of my driver's license.
It pisses me off so much I just haven't been able to bring myself to do it. It's cheaper just to keep paying. Yuck.