1. They already hold 50% (!!!) of all our revenue in reserve for 90 days for the last months (currently a couple of MILLION USD)
2. We are already in the process of moving away from Stripe but they have until now never pulled something so low. The reserves are already massively hurting us, hence moving to an actual acquiring bank but now giving us 2 days in between Christmas and NY is just insane.
Again, I'm not forcing Stripe to do business with us (even though we never had issues in 4 years and processed millions through them). I just want them to give us a bit more time than 48 hours to switch to another processor in between Christmas and NY.
Never had the option to pay at the hotel upon arrival.
What I don't understand tho is /why/ a merchant will often accept a credit card but not a debit credit card. While there's differences in fruad protection and refunding, the main difference is debit credit card draws on funds you have while credit card supplies a line of credit to re-pay at a later date.
If you only book a hotel then you'll probably get the option to pay upfront or settle afterwards, but if you buy an entire package deal from a third party comaonty then you usually get asked for some or all money upfront. These packages are often more expensive than going through the effort of finding a good deal yourself, or they're cheaper and rely on a lot of deals not falling through.
I wouldn't trust my customers to show up without at least a reservation on their account, especially now with new covid waves and potential anti covid measures threatening holiday fun.
So, over the last 90 days you've had $4M of revenue, or $1.3M per month. That's rather a lot less than 5-10M.