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I think OP was asking whether they were confusing CR for the Better Business Bureau because moving services does not seem to be something CR would review

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But CR did review them, so why can't someone complain that CR recommended a bad service

I don't see any evidence of this. The most likely scenario is the original complaint confused BBB (totally pay-to-play, scam) with CR.

CR doesn't review this category and a search of past CR review categories doesn't yield moving services. In general, they don't review anything regional.

CR do not review moving companies.

They have articles on how to avoid dodgy ones but make no recommendations.

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