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In my experience, Sonos hardware is great but their software is woefully bad: slow, buggy junk. But then, the same is true of Apple's stuff: HomePod hardware is very impressive, but Siri and Apple Music are crap.

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To be fair to Sonos if I want to use their app (that has terrible user experience) I think it would work 99% of the time. I didn't buy Sonos for their music software - I bought it to use Spotify over my speaker system. I don't use Sonos for music (and never will) I use Spotify (Not Spotify embedded in Sonos app) and its a constant cluster of a time to get it working on more than one speaker. Core functionality to their arguably largest user base.

Is Apple Music really crap? Their UI isn't the slickest but their service, audio quality, and music catalog is top notch. And unlike their Swedish counterparts, they aren't trying to push crappy podcasts on me to up their revenue

It's the UI latency that annoys me. I just opened it on my phone and had to wait 8 seconds before the "Listen Now" screen appeared. Same wait when I click on the "Browse".

Plus lots of irritating UI deficiencies, especially on the Mac version.

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