I believe this explains a modern proliferation of paperwork. Computers made it more efficient to administer and complete but because of Jevon's Paradox we spend more time on it instead of less.
I think this is also caused by the incentives present: the form-designer is incentivised to make sure info isn't "missed". The wasted time from filling in a long form / filling in your name for the Nth time doesn't matter to the form-designer.