To be fair, public libraries generally have computers suitable for this purpose.
Access to government services should be a right accessible to everyone, not just the select few that can jump through intentional hoops!
Every town I’ve lived in has had at least one well run library if not a network
This labyrinthian effort is basically what being a poor person is like, on a daily basis.
That being said, the librarian's there are quite helpful to those who need assistance with anything like that - going ao far as to ait with people and help them navigate it.