That's just stupid, the operator could just as well connect you to the people taking car of non-emergency situations. They are still the police and one would expect them to at least try to help
I think that part of their job is resolving violent or potentially violent conflict.
It’s true that perhaps my situation as described to the dispatcher might not have met a certain threshold, however, it would’ve made sense for them to ask more questions and give guidance as in general people have a bit of adrenaline when calling and might not be in the best shape to give a clear description. Immediately dismissing such scenarios could lead to some harmful results.