The startup guide to sensible incident management

Not the author, but do work with Chris at incident.io.

We continue to see smaller companies struggle with incident response, often picking processes designed for much larger organisations.

This guide is the "just do it this way" manual for smaller companies, helping them find something that works right out the gate.

Most of it is common sense, while some bits–such as the advice on post-mortems–might be considered unconventional. Will be interested in what people think!

Hey folks, author here. I work in the field of incident management and get to work with a lot of startups who are looking to put good practices in place early on.

There's been a common theme across them of over complicating things, relative to their size and general needs. This post is basically a distillation of things I often find myself recommending.

Would love to chat if you have any comments.