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And Mint lets you pick a bank like USAA, that has great service as a core competency, rather than trusting a web company like BankSimple that is good at sleek-looking tech.

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Then again, BankSimple's only purpose is great service. They delegate the actual money to a partner bank. So... Yeah. It doesn't really get much better than that in terms of motivation.

Am I wrong in thinking that BankSimple outsourced phone/email support to their partner banks?

Because as far as I can tell, BankSimple has no interest in service at all. They're just a shiny tech company.

As far as I know, yes, you are, in fact, completely wrong. The only thing partner banks handle is the actual money. You never talk to them. https://banksimple.com/faq/#whatthedealis

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