To me, deciding to outsource customer support and hiring are huge red flags.
People / Customers are not at the center of the company any more, but behind a wall. Incentives get shifted, and core business becomes a service.
Not a good news.
People / Customers are not at the center of the company any more, but behind a wall. Incentives get shifted, and core business becomes a service.
Not a good news.
Went from having a dedicated human to talk to knowing me, and being aware of what kind of team people were running to having generic folks on the phone crawling linkedin profiles for me.
Who do you think was having a better success rate at finding the right candidate?
In companies where there are many roles open, someone needs to be aware of what kind of team would fit the profile to ensure success.
A couple years later, half the teams were using under the radar private hiring firms to help find talents.
A loss on all sides.
Outsourced teams will never care about their work as much as an internal team does and because of that everything else suffers.
Such a shame.